The 15-5 rule at Marriott refers to a policy that allows Marriott Bonvoy members to receive a refund or points reinstatement if their points expire due to inactivity. According to Marriott’s terms and conditions, if a member’s account has been inactive for 24 months, their points will expire. However, if the member completes a qualifying activity within 15 days of the points expiration date and contacts Marriott customer support within 5 days of the points expiration date, they may be eligible to have their points reinstated.
How does the 15-5 rule work at Marriott?
To take advantage of the 15-5 rule, Marriott Bonvoy members must meet the following criteria:
1. The member’s account must have been inactive for 24 months, resulting in points expiration.
2. The member must complete a qualifying activity, such as making a reservation, earning points through a Marriott partner, or purchasing points, within 15 days of the points expiration date.
3. The member must contact Marriott customer support within 5 days of the points expiration date to request points reinstatement.
Qualifying activities for the 15-5 rule
Qualifying activities that can help prevent points expiration or reinstate expired points include:
– Making a reservation at a Marriott property
– Earning points through a Marriott partner, such as a credit card or rental car company
– Purchasing points directly from Marriott
– Transferring points to another member
Is the 15-5 rule at Marriott guaranteed?
The 15-5 rule is not a guaranteed policy, and Marriott customer support may not always reinstate expired points. However, many members have reported success in having their points reinstated by following the 15-5 rule and contacting customer support. It is essential to keep records of all qualifying activities and correspondence with Marriott customer support to increase the chances of a successful points reinstatement.
How to contact Marriott customer support for the 15-5 rule
To contact Marriott customer support for points reinstatement, members can:
1. Call the Marriott Bonvoy customer support number: 1-801-468-4000 (available 24/7)
2. Submit a request through the Marriott website: [www.marriott.com](http://www.marriott.com)
3. Email Marriott customer support: [marriott.bonvoy@marriott.com](mailto:marriott.bonvoy@marriott.com)
Step-by-step guide to the 15-5 rule
1. Check your Marriott Bonvoy account for points expiration.
2. Complete a qualifying activity within 15 days of the points expiration date.
3. Contact Marriott customer support within 5 days of the points expiration date.
4. Provide documentation of the qualifying activity and request points reinstatement.
5. Follow up with Marriott customer support to confirm points reinstatement.
Frequently Asked Questions
- What is the 15-5 rule at Marriott?
The 15-5 rule allows Marriott Bonvoy members to receive a refund or points reinstatement if their points expire due to inactivity, by completing a qualifying activity within 15 days and contacting customer support within 5 days of points expiration.
- How do I qualify for the 15-5 rule at Marriott?
To qualify, members must have an inactive account for 24 months, complete a qualifying activity within 15 days of points expiration, and contact customer support within 5 days of points expiration.
- Is the 15-5 rule at Marriott guaranteed?
No, the 15-5 rule is not guaranteed, and Marriott customer support may not always reinstate expired points. However, many members have reported success by following the rule and contacting customer support.
- How do I contact Marriott customer support for the 15-5 rule?
Members can contact Marriott customer support by calling 1-801-468-4000, submitting a request through the Marriott website, or emailing marriott.bonvoy@marriott.com.
- What are qualifying activities for the 15-5 rule at Marriott?
Qualifying activities include making a reservation, earning points through a Marriott partner, purchasing points, or transferring points to another member.
Add comment