What is the old name of Agoda?

The old name of Agoda is PlanetHoliday.com. It was founded in 1998 by Michael Kenny as a small start-up with a handful of employees, focusing on providing hotel bookings in Asia. Over time, the company expanded its operations and rebranded to Agoda in 2005, which is derived from the acronym “Agoda Company Pte. Ltd.”

How does Agoda work?

Agoda works by providing an online platform for users to search, compare, and book hotels, resorts, and other accommodations worldwide. The website and mobile app allow users to filter search results based on various criteria such as location, price, rating, and amenities. Agoda earns a commission from the hotels for each booking made through its platform. According to the Agoda website, they have over 2.5 million properties listed, and their platform is available in 38 languages.

Step-by-Step Booking Guide

To book a hotel on Agoda, follow these steps:

1. Visit the Agoda website or download the mobile app.

2. Enter your destination and travel dates in the search bar.

3. Filter the search results based on your preferences, such as price, rating, and amenities.

4. Select the hotel you want to book and click on the “Book Now” button.

5. Fill in your personal details and payment information.

6. Review and confirm your booking.

Is Agoda safe?

Agoda is a reputable online travel agency (OTA) with a strong focus on customer security. According to the Agoda website, they use industry-standard encryption to protect user data and ensure secure payment processing. Agoda is also a member of the International Air Transport Association (IATA) and the Pacific Asia Travel Association (PATA), which demonstrates their commitment to industry standards and best practices.

Regulatory Compliance

Agoda complies with various regulatory requirements, including:

* The General Data Protection Regulation (GDPR) in the European Union

* The Payment Card Industry Data Security Standard (PCI DSS) for secure payment processing

* The Travel Agent’s Act in Singapore, where Agoda is headquartered

How does Agoda handle customer complaints?

Agoda has a dedicated customer service team that handles complaints and issues related to bookings. According to the Agoda website, customers can contact the customer service team through various channels, including email, phone, and live chat. Agoda also has a comprehensive FAQ section and a help center with answers to common questions and issues.

Customer Complaint Resolution Process

To resolve customer complaints, Agoda follows a step-by-step process:

1. Acknowledge the complaint and assign a case number.

2. Investigate the issue and gather relevant information.

3. Provide a resolution or solution to the customer.

4. Follow up with the customer to ensure the issue is resolved to their satisfaction.